Title: Security Specialist

Department: Operations

Location: Fully remote

About CoinPoker

Welcome to CoinPoker, the innovative crypto-poker platform where advanced blockchain technology meets the thrilling world of online poker. At CoinPoker, we are revolutionizing the poker experience by offering fast, secure, and transparent gameplay. With recent substantial investment, we are poised to take over the online crypto-poker space and are expanding our team to support our growth.

The Opportunity:

We are excited to be on the hunt for a talented and motivated individual to join our team as a Security Specialist.

You will be responsible for monitoring transactions, investigating suspicious activities and collaborating with other teams to ensure our processes comply with industry regulations. This is a crucial role in protecting the integrity of our business and ensuring the safety of our customers.

Responsibilities:

General Email Queries:

• Respond promptly to security-related queries from customers and internal teams via email.
• Provide clear, accurate, and timely information regarding security protocols, fraud prevention measures, and account concerns.
• Address and resolve any general inquiries related to suspicious activities or potential risks flagged by users or automated systems

New Account Reviews:

• Conduct thorough reviews of new player accounts to ensure they meet the company's security standards.
• Analyze account information and transaction history to detect potential signs of fraud, identity theft, or other security threats.
• Approve, flag, or escalate accounts for further investigation based on risk assessment findings.

Support Escalations and Consultations:

• Collaborate with customer support and other internal departments to handle escalated issues related to security breaches, suspicious activities, or high-risk transactions.
• Provide expert consultation and advice on fraud prevention strategies, offering solutions to complex security cases.
• Assist in the resolution of player disputes by analyzing data and ensuring the integrity of the gaming platform is maintained.

Transaction Reviews:

• Review and monitor player transactions for any irregularities or patterns indicative of fraudulent activities, such as multi-accounting, bonus abuse, or unauthorized payments.
• Investigate flagged transactions and take appropriate actions, including account restrictions, temporary suspensions, or escalation for further investigation.
• Collaborate with the finance and risk management teams to ensure secure and compliant processing of all transactions.

Collaboration and Reporting:

• Work closely with cross-functional teams such as customer service, compliance, and IT to ensure alignment with security protocols and fraud prevention measures.
• Prepare detailed reports summarizing findings from transaction reviews, new account investigations, and escalated cases, providing actionable insights for improving security measures.

Accuracy and Attention to Detail:

• Ensure high levels of accuracy in all investigations, analyses, and reports to maintain the integrity of the security processes and protect customer data.

• Previous experience in fraud prevention and risk management, preferably in the iGaming industry.
• Excellent analytical skills and the ability to work with large volumes of data to identify patterns and trends.
• Familiarity with fraud monitoring systems, risk analysis tools, and security technologies.
• Ability to clearly and effectively communicate complex findings to other staff members and stakeholders.
• High level of accuracy and attention to detail in all investigations and reports.
• Compliance Knowledge: Understanding of the regulations applicable to the iGaming industry, such as KYC, AML/CFT, and other compliance requirements.
• Ability to anticipate fraud and risk issues before they occur, taking preventive actions.

Equal Opportunities

CoinPoker is an equal opportunity employer welcoming applicants from all backgrounds.